Thank you for taking the time to let us know that your experience at our
restaurant did not meet the high standards of quality we provide to our
guests. We value your comments and continue to improve the dining
experience for all of our guests through evaluation and training.
I have personally addressed your comments regarding the music through a
internet service with the Regional Director of the Company. Your opinion
really matters and won't fall on deaf ears.
Please allow us to send you a gift certificate so that we can show you our
appreciation in allowing us to correct this situation. We listen
carefully to our guest comments and will take immediate actions to rectify
I want to publicly thank the company for responding so quickly to my concerns; they have regained my confidence and my loyalty. I hope never to hear that song again at a Daphne’s restaurant.